I am a tenant

Managing Your Payment Methods

• How can I update the expiration date/billing address of my card online?
• How do I add a new card/bank account?
• How to Delete a Saved Payment Method Using the App?
• How can I remove a payment method from my account?
• How do I update my payment accounts?

RentPayment Mobile App

• RentPayment Mobile App Multi-Factor Authentication FAQ

Getting started

• Step 1 - Create an Account
• Step 2 - Add a Payment Method
• Step 3 - Make a Payment

Payments

• Earn Rewards and Build Credit When You Pay Rent
• Why can’t RentPayment process my refund at my request, and why do I need to contact my property?
• Can I obtain copies of my payment confirmation?
• How are payments processed on Weekend & Holidays?
• How long does it take for payments to clear?
• How and when is my property notified that I made a payment?

See all 16 articles

AutoPay/Recurring payments

• How to Skip an Upcoming Autopay?
• How can I extend my Autopay using my online account?
• Why did my Autopay fail?
• How do I create an AutoPay?
• How do I edit my AutoPay payment method?
• How do I delete my AutoPay?

See all 7 articles

Rent reminder

• How do I manage ClickPay notifications?

Payment issues

• Why was my Echeck payment reversed?
• Why am I being charged a fee?
• Why was my payment declined?

My account

• Web Multi-Factor User Authentication for Tenant
• How do I reset my password?
• Can I maintain this account when I move to a new property?
• How do I manage email notifications?
• How do I find my Account Number?
• Your Account Is Not Currently Active Error