What is multi-factor authentication?
- With multifactor authentication enabled, the login process becomes more secure. The first time you sign in on a new device or app, you enter your username and password as usual. Then, you’re prompted to provide a second factor to verify your identity. This extra step adds an essential layer of security.
Why are you implementing multi-factor authentication?
- The enforced password resets were essential for RentPayment’s PCI (Payment Card Industry) compliance. To eliminate these mandatory resets and password expiration, an additional authentication factor, specifically a One-time PIN, had to be implemented. This enhances security and simplifies the login process for our users when paying rent.
How do I activate multi-factor authentication after installing the mobile app?
- MFA activation will prompt automatically after you have successfully signed in.
The process includes Email and Mobile Phone authentication, which can be used simultaneously and are not mutually exclusive.
At the authentication stage, Step 2 fields auto-fill with your profile details. The field remains blank if an email or mobile number is missing, indicating unavailability.
You cannot edit these methods to maintain system security and protect the authentication process’s integrity. Using verified information is crucial for safeguarding user accounts effectively.
- You will receive a one-time pin from system@rentpayment.com. We suggest adding it to your email contacts so it doesn't filter into folders other than your inbox.
- The SMS code will come from our 888 number.
How can users access the MFA settings once they have been activated?
1. Tap the menu icon , then select Settings. 2. Tap MFA (Multi-factor authentication) settings.
What if you aren't receiving the one-time PIN?
Email Delivery:
- Please check your junk and spam folders. The OTP email will come from system@rentpayment.com.
- Ensure you are looking in the correct email inbox associated with your account.
- If you still can't find anything, your contact information on the profile may be outdated.
- Use the "Resend Code" option on your login screen.
Mobile:
- Please verify your network connectivity or restart your device.
- Use the "Resend Code" option on your login screen.
If you’re experiencing difficulties updating your contact details or obtaining the code:
Submit a Customer Support ticket or chat with a live agent here. Alternatively, call us at 866.289.5977; our support is available daily from 8 a.m. to 8 p.m. EST, excluding major holidays.
Additionally, it’s crucial to contact your property management to verify that they have your updated contact information in their ledging software. Their system takes precedence over any changes made in RentPayment and may overwrite your updates.
I do not want to enroll in an MFA. Is that an option?
All residential and commercial users and property management who access rentpayment.com directly must implement this enhancement. This step reduces the requirement for password changes and safeguards your account against unauthorized access.
You can enable biometrics after completing your MFA enrollment. You can log in without entering or receiving a code each time. However, enrollment in MFA remains mandatory.