Autopay can fail for several reasons. If this happens:
- You will receive an email notification explaining the reason.
- Your property management team will also be notified.
- Autopay will not retry again for the same month.
- You can make a one‑time manual payment to cover any balance due.
Important Note About Balances
RentPayment does not create or manage your balance. All balances come from your property management’s system.
If you have questions about your balance, contact your property manager directly.
How Autopay Is Set Up
-
Balance Autopay:
Pays the balance sent by your property management. If no balance is provided, Autopay may fail. -
Fixed Amount Autopay:
Pays the set amount, even if no balance appears in your profile.
Common Reasons Autopay Fails
Reason: Balance is $0 or Missing
Message:
“Your autopay was not processed because you do not have a balance.”
Cause:
Your property did not send an updated balance to RentPayment in time (usually 24–48 hours before the Autopay date).
Next Step:
Contact your property manager to confirm:
- When balances are uploaded
-
That your Autopay date matches their schedule
Reason: Balance Update Is Too Old
Cause:
The balance was not updated within the allowed timeframe for Autopay processing.
Next Step:
Contact your property manager to confirm balance update timing.
Reason: Amount Outside Autopay Limits
Message:
“Payment exceeds minimum or maximum Autopay limits.”
Cause:
Your balance is lower than your minimum or higher than your maximum Autopay setting.
Next Step:
Update your minimum and maximum Autopay limits.
Reason: Payment Temporarily Blocked
Possible Causes:
- Payment method previously reversed
- Inactive account
- Temporary property restriction
Next Step:
Contact your property manager to verify restrictions.
You may also call RentPayment for clarification.
Reason: Bank or Card Declined the Payment
Possible Causes:
- Insufficient funds
- Closed or invalid account
- Incorrect billing address
- Expired card
- Bank approval issue
Next Step:
Make a manual payment and update your payment method for future Autopay payments.
Reason: Property Not Accepting Payments
Cause:
The property is inactive or has placed a payment hold on all residents.
Next Step:
Contact your property manager to confirm why payments are not being accepted.
Reason: Payment Was Reversed (ACH)
Common Causes:
- Invalid routing or account number
- Insufficient funds (R01)
- Closed account
- Frozen or restricted account
- Bank withdrawal limits
Next Step:
Contact your bank to identify the issue.
Double‑check your account details for errors.
⚠️ Important:
Reversed payments may result in your payment method being blocked. Your property may require a different payment method going forward.
Need More Help?
- Submit a support ticket here
- Call 866‑289‑5977
Available daily from 8:00 AM to 8:00 PM Eastern Time, except major holidays - Chat with us using the chat icon on the support page