How does multi-factor authentication work?
After entering your username and password, you will be prompted to provide a second factor to verify your identity: a 6-digit code sent to your email, mobile number, or both.
Why is MFA Being Added?
MFA helps:
- Improve account security
- Reduce fraud and unauthorized access
- Meet PCI (Payment Card Industry) security standards
- Reduce the need to change your password frequently
Tenant User Experience
- Log in to https://portal.rentpayment.com/pay/login.html with your RentPayment Username and Password. After successful username and password authentication, multifactor authentication occurs.
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Select your preferred verification method. You can opt to receive the code via email or mobile.
Your contact information auto-fills during authentication.
The field is left blank if an email or mobile number is absent. Editing these methods from this section is restricted to maintain system security and the integrity of the authentication process.
- You need to opt in if you select Mobile Phone for OTP delivery.
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Please enter your 6-digit one-time PIN, which will expire in 5 minutes. An option to resend a new code will appear every 60 seconds on your screen if you do not receive the code.
✅ Codes expire after 5 minutes
✅ You can request a new code every 60 seconds
- You’re logged in once the code is verified.
Can I Change How I Receive My Code?
Yes.
- Go to Menu → MFA Settings
- You can switch between email and mobile delivery
You cannot change your email or phone number from the MFA settings page.
How Do I Update My Email or Phone Number?
- Go to your Profile section
- Update your email or mobile number
- Enter the one‑time code sent to verify the new contact info
✅ Updating contact info requires re‑authentication
✅ This ensures MFA continues working properly
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After you enter your email or phone number, a one-time PIN is generated to verify that it is valid and can receive the code.
Updating your contact information directly impacts MFA functionality and requires re-authentication to complete the process.
I’m Not Receiving My Code. What Should I Do?
If you’re using Email:
- Check your spam or junk folder
- Confirm you’re checking the correct email inbox
- Add system@rentpayment.com to your email safe list
- Use the Resend Code option
- Make sure your profile email is up to date
If you’re using Mobile Text:
- Check your phone’s signal or restart your device
- Use the Resend Code option
Still Having Issues?
You can:
- Submit a Customer Support ticket here
- Chat with a live agent
- Call 866‑289‑5977
🕗 Support hours: 8 a.m. – 8 p.m. EST, daily (excluding major holidays)
Important:
Your property manager’s system may override changes you make in RentPayment. Please confirm they have your correct contact information.
Can I Opt Out of MFA?
No. MFA is required for:
- All residential users
- All commercial users
- Property managers accessing RentPayment.com
This requirement helps to keep your account secure.
Can I Skip the Code in the Mobile App?
If your property allows the RentPayment mobile app:
- You can enable biometrics (fingerprint or face ID) after MFA enrollment
- This lets you log in without entering a code each time
✅ MFA enrollment is still required