Due to banking regulations and how financial institutions process payments, we’re unable to immediately confirm your bank account details or available balance when you submit an eCheck payment.
Even if you receive a payment confirmation email, your bank can take up to five business days to review and respond to the request. If your bank confirms that your account information is valid and there are sufficient funds, they will notify us that the payment has cleared.
Why an eCheck payment may be declined
Your bank may reject the payment for one of the following reasons:
- The bank cannot locate an account using the information you provided
- There are not enough funds available in your account
- The account is closed, frozen, or restricted from ACH (electronic bank) withdrawals
If your bank declines the payment, they will notify RentPayment, and the transaction will be reversed. You will receive an email letting you know that your eCheck payment was reversed, meaning it was not processed.
eCheck blocking after a reversal
After a payment is reversed, the bank account information may be blocked in the RentPayment system. This blocking occurs after the reversal, not before or during the payment attempt.
Blocking is a setting that your property management company can put in place. Its purpose is to help prevent repeated reversals and avoid additional fees that may result from failed payments.
If the bank account becomes blocked:
- You will not be able to submit another eCheck using the same bank information
- Your property management company must request the unblock by contacting our Technical Account Management team
If the reversal happened because the bank account number was entered incorrectly, you can submit a new payment once you provide the correct bank account information.
Please note: eCheck payments are not automatically reprocessed, so a new payment must be submitted after the issue is resolved.