RentPayment Help Center home page
Submit a request
Sign in
  1. RentPayment
  2. I am a resident

I am a resident

Covid-19 - Frequently Asked Questions

  • Resident Covid-19 FAQ

Getting started

  • Step 3 - Make a Payment
  • Step 2 - Add a Payment Method
  • Step 1 - Create an Account

Payments

  • Can I obtain copies of my payment confirmation emails?
  • How are payments processed on Weekend & Holidays?
  • How long does it take for payments to clear?
  • How and when is my property notified that I made a payment?
  • Can I see the balance I owe?
  • How do I get a refund?
See all 14 articles

AutoPay/Recurring payments

  • How do I create an AutoPay?
  • How do I edit my AutoPay payment method?
  • How do I delete my AutoPay?
  • AutoPay FAQs

Rent reminder

  • How do I manage ClickPay notifications?

Payment issues

  • Why was my Echeck payment reversed?
  • Why am I being charged a fee?
  • Why was my payment declined?

My account

  • How do I reset my password?
  • Can I maintain this account when I move to a new property?
  • How do I manage email notifications?
  • How do I update my payment accounts?
  • How do I find my Resident ID or Resident Account Number?
  • How do I activate my account?
RentPayment
Powered by Zendesk