I am a resident

Covid-19 - Frequently Asked Questions

• Resident Covid-19 FAQ

Getting started

• Step 3 - Make a Payment
• Step 2 - Add a Payment Method
• Step 1 - Create an Account

Payments

• Can I obtain copies of my payment confirmation emails?
• How are payments processed on Weekend & Holidays?
• How long does it take for payments to clear?
• How and when is my property notified that I made a payment?
• Can I see the balance I owe?
• How do I get a refund?

See all 13 articles

AutoPay/Recurring payments

• How do I create an AutoPay?
• How do I edit my AutoPay payment method?
• How do I delete my AutoPay?
• AutoPay FAQs

Rent reminder

• How do I manage ClickPay notifications?

Payment issues

• Why was my Echeck payment reversed?
• Why am I being charged a fee?
• Why was my payment declined?

My account

• How do I reset my password?
• Can I maintain this account when I move to a new property?
• How do I manage email notifications?
• How do I update my payment accounts?
• How do I find my Resident ID or Resident Account Number?
• How do I activate my account?