I am a property manager

My account

• Multi-factor Authentication - Setup and Support
• How do I change my bank account information?
• How do I stop receiving emails?
• What kind of email notifications are available?
• How can I remove, add, or change my email address?
• How do I add a new user?

See all 8 articles

Resources

• Do you have marketing fliers I can download online?
• How can I order marketing materials for my property?
• Does RentPayment offer training for Property Managers?

General questions

• What do I do when I get an Import or Export Failure email?
• Where do I find emails that were sent to me previously?
• How do I stop my homeowner or tenant from receiving email reminders?
• How do I cancel a payment?
• The 1099-K amount does not match the amount of my rental income for the year?
• Why is the 1099-K amount so much higher than the amount of my deposits for the year?

See all 16 articles

Statements and reports

• What reporting services are available to my management team?

Managing my staff

• How do I deactivate other staff members?

Managing my tenants

• How do I block a tenant?
• What do I do when a tenant moves out?
• How do I activate/inactivate a tenant's account?
• Can I restrict payment methods on a tenant?

Payment issues

• Best Practices for Tenant Chargebacks
• What is a chargeback and how do I prevent them?
• What do I do when my check scanner is not working and I am not using RDC?

Refunds

• Who can request a refund?
• Who do I contact for refunds?

Receiving payments

• Can you help me with Payment Batches and Reconciliations?
• How can I scan checks?
• How are payments processed on Weekend & Holidays?
• How soon will a tenant be notified if their payment was debited from their account?
• How do I process a renter/tenant or applicant payment in my office?
• Why did my tenant's Echeck payment reverse?