If you need to change a bank account on file in RentPayment, we've got a process for that!
For security reasons, we can only accept Bank Change requests from users who are listed as authorized to make such changes. This is to ensure that our teams are getting to correct information needed to make the right changes to your portfolio.
If you are going to submit a bank change, it is important that you are a representative of the Property Management Company using our services, and your profile should be in the Security User Group.
Proper authorized user? Please login and navigate to
My services (from the main landing page) --> Forms
Click in the Bank change form link - and it will launch our form.
Once you complete the form with any required documentation, it will be sent to our team.
No need to reach out!
Once it reaches the front of the queue, the assigned agent will reach contact you and confirm the update as being in progress, or if needed, ask the right questions to get the process going.
You are of course welcome to reach out to our team as well if you'd like to give us a heads up that a form is in queue to process.