RentPayment appreciates that the Chargeback process can confusing.
To help with this, please be sure to review the Chargebacks Best Practices document that has been provided for MRI/RentPayment by Priority Technology Holdings.
The document provides excellent general knowledge as well as a break down of the Chargeback life cycle, with an attention to detail around the minor differences that can take place from card network to card network.
This document is meant as a general best practice and provides survey information.
Anything that is more specific to individual cases would be with a Chargeback agent via any communication or conversation that takes place at that time.