For Refunds, please first refer to your own internal policies for refunds.
Not all of our clients have the refund ability allowed, and it may be that your property management company wants refunds to be processed in a different way.
If you have your own management company's approval and/or it is an understood process you should have access to, you can submit a refund for a payment within RentPayment by following these steps
1. Locate the payment in the tenants account history that you would like to refund
2. Click view for that payment
3. This will take you to the - Invoice Details. On this screen, locate the Transactions area, and click view
4. Locate the refund area and fill in the appropriate amount and click Issue Refund
Note -
Refunds for credit cards and debit cards may take about 3-5 business days or less to appear as a positive balance in the appropriate account.
Refunds for ACH payments may take about 3-5 business days or less to appear as a positive balance in the appropriate account.
Refunds cannot be processed for MoneyGram or scanned checks if they are a method of payment accepted by your management company via RentPayment
If you have any questions or need further assistance, please feel free to reach out to accountmanagement@rentpayment.com for further guidance.