When a tenant has moved or is no longer using our service, you will need to deactivate the tenant's account.
In order to do this, you'll have to follow these steps:
- Log in to your account with your property manager credentials.
- Search for the specific tenant's name under the “People” tab.
- Once the correct profile appears, verify any and all AutoPay rules are deactivated. If they haven't click "Inactivate".
- Lastly, click "Inactivate" next to Status (shown below).