When a payment is submitted, a window appears to confirm the transaction. Once this window is passed, the payment can no longer be cancelled by the resident user. However, as long as the payment:
- Is still processing
- Has not exported to a property management company's software (if relevant)
Then a payment can be cancelled in the platform by the property management company. Property Managers with a login to www.rentpayment.com can locate the “Cancel Payment” window located in the “Transaction Details” screen for a payment.
---------------
How to locate the “Cancel Payment” window
---------------
How to locate the “Cancel Payment” window
This screen can be reached by
- Clicking "View" on the relevant payment from the resident's account history and then selecting "View" in the “Transactions” area
- Going to “Reports” and searching by the reference number and then selecting "View" in the “Transactions” area
---------------
There is a required comment field when performing this action, we recommend providing a short description as to the reason for the payment cancellation.
---------------------
Property Managers can also reach out to accountmanagement@rentpayment.com for assistance with payment cancellation. Please be sure to provide as much detail as possible, including but not limited to, the first and last name of the resident as well as any reference numbers. As payment cancellation requests are time sensitive, they are often better self managed as the Technical Account Management team may not be able to assist in time.
There is a required comment field when performing this action, we recommend providing a short description as to the reason for the payment cancellation.
---------------------
Property Managers can also reach out to accountmanagement@rentpayment.com for assistance with payment cancellation. Please be sure to provide as much detail as possible, including but not limited to, the first and last name of the resident as well as any reference numbers. As payment cancellation requests are time sensitive, they are often better self managed as the Technical Account Management team may not be able to assist in time.