Q: Why did my AutoPay not process?
When Autopay processes successfully, you will receive a system‑generated receipt. If Autopay does not process, you will receive a system‑generated email explaining the reason.
Common Reasons Autopay Did Not Process
- Balance is $0 or outside your Autopay limits
If you have Full Balance Autopay, your property must send RentPayment an updated balance. Autopay will fail if:- No balance is provided
- The balance is below your minimum or above your maximum Autopay limits.
- The payment method was declined
Payments can be declined for many reasons. If this happens, contact your bank or card issuer for details.
Q: If my AutoPay fails, will it try again automatically?
No. Autopay only attempts to process once per month.
If it fails, log in at: https://portal.rentpayment.com/pay/login.html and make a one‑time manual payment to cover your rent.
Important:
If you are a resident of Equity Residential or Sun Communities, you will need to log in to your property management’s resident portal to make a manual payment or contact your property manager directly for payment assistance.
Q: How Soon Can Autopay Run After I Create or Update It?
Autopay must be set up or edited at least 24–48 hours before the scheduled payment date.
Q: Can I have more than one AutoPay set up?
Yes. Up to three AutoPays can be set up at the same time. For Balance Autopay, a valid balance must be available for each Autopay in order for it to process.
Q: Does Autopay include fees?
Service fees will be shown before you confirm Autopay and included in each Autopay transaction.
Q: Can Autopay pay partial rent?
Yes, with Fixed Amount Autopay, you can set a specific amount. With Balance Autopay, the system attempts to pay the balance your property provides, as long as it falls within your set minimum and maximum limits.
Q: What happens if my rent amount changes?
- With Balance Autopay, the payment adjusts to the updated balance provided by your property (within your limits).
- With Fixed Amount Autopay, the payment stays the same unless you update it manually.
Q: Will Autopay cover additional charges like utilities or fees?
Balance Autopay may include additional charges if your property adds them to your balance. Fixed Amount Autopay will only pay the amount you set.
Q: Why am I only seeing eCheck as a payment option?
You are only seeing eCheck because your property management has limited the available payment methods for residents.
Some properties accept credit or debit card payments, while others only accept eCheck (bank account). These settings are controlled entirely by your property management and cannot be changed by RentPayment.
Q: Why am I only seeing limited payment dates?
Payment dates are limited because they are set by your property management’s rules. Most properties only allow payments on dates that match your rent due date and any grace period.
Q: Will my property management be notified if my Autopay fails?
Yes. If your property management has subscribed to email notifications, they can receive Autopay confirmation receipts, failure notifications, and reversal notices.
This helps property management stay informed if a payment does not process successfully and follow up if needed.
Q: Can I update my Autopay online?
Yes. You can update Autopay on the website or in the mobile app.
Steps to Update Autopay
- Sign in to RentPayment as a Returning User.
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Open the Main Menu and select Autopay.
- If the menu is not visible, click the Autopay icon in the upper‑right corner.
3. Click Edit.
From here, you can:
- Change the payment day
- Update the frequency
- Change the end date
- Skip an upcoming Autopay
- Update the payment method
⚠️ Be sure to make any changes at least 2 business days before the scheduled Autopay date.
Confirmation
If your update is successful, you will receive a confirmation email.
Additional Things to Know
- Payment methods may differ by property, resident profile, or payment type (manual vs. Autopay).
- Some properties allow cards for one‑time payments but require eCheck for Autopay.
- If you try to add a payment method that your property does not accept, you may see an error message stating that the payment type is not allowed.
What You Can Do
If you believe additional payment options should be available, please contact your property management team directly to confirm which payment methods they accept.