Q: Why did my AutoPay not process?
A: Whenever an AutoPay is processed, you should receive a system-generated receipt. If AutoPay is unsuccessful, you will receive a system-generated email explaining why AutoPay did not process. Some common reasons include
- Balance is outside of the range of AutoPay or is $0
If you have a ‘Full Balance’ AutoPay, your property must update a balance to RentPayment for your AutoPay to be processed successfully. It will fail if the balance falls outside the minimum and maximum amounts you established for AutoPay.
- AutoPay is set for the 1st, which happens to be a weekend.
If this occurs, AutoPay will process the payment on Tuesday. The AutoPay reminder email you receive will notify you that the payment will be processed on that Tuesday.
- The payment method is declined.
This could occur for many reasons. If the payment account is declined, please contact your financial institution for further details.
Q: If my AutoPay fails, will it automatically try to process again?
A: No. An AutoPay will only attempt to process once per month. If your AutoPay fails, visit https://portal.rentpayment.com/pay/login.html, sign in as a returning user, and make a one-time monthly payment.
Q: How soon can an AutoPay process after I create or update it?
A: AutoPay must be set up or edited at least 24-48 hours before the scheduled date.
Q: Can I have more than one AutoPay set up?
A: Yes. Up to three AutoPays can be set up at the same time.
Q: Can I update my Autopay online?
A: You can change your Autopay by logging into your RentPayment account through your browser or mobile app.
1. Begin by signing in to RentPayment as a returning user.
2. Once you’re logged in, go to the Main Menu. Find the section labeled 'Autopay.' (If the Main Menu isn't visible, click on the 'Autopay' icon in the upper right corner of the webpage to display it.)
This area enables you to manage your Autopay preferences.
3. Click EDIT. You can change your Payment Day, frequency, and end date. You also have the option to skip an upcoming Autopay. Please remember to make these modifications at least two business days before your scheduled Autopay.
You can also update the payment method for your automatic payments.
If successful, you'll receive an email confirmation.