What is a chargeback and how do I prevent them?

What is a chargeback?

A chargeback occurs when a cardholder contacts their bank to reverse a purchase made on their card. Chargebacks arise for a variety of reasons but generally they are the result of a cardholder either not recognizing a charge or being dissatisfied with their purchase.

How is it going to affect you?

There is a $25 fee for processing a chargeback. In addition, merchants with excessive chargebacks over an extended period of time might be subject to fines and ultimately not being able to process card payments.

What will happen if you receive a chargeback?

Once we receive the chargeback notification from the bank, our chargeback Specialist will contact you via email and provide you with the details of the dispute. Respond to the chargeback as quickly as possible. A limited amount of time is available to resolve a chargeback. If you delay, you may miss your opportunity to fight the chargeback.

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