Unfortunately this happens sometimes.
Due to industry regulations and the complexities of working with so many different financial institutions, your bank account and balance information cannot be verified at the time of payment. Even though you may have received a payment confirmation email for your eCheck payment, it can take up to three business days for your bank to validate your information and provide a response. If your bank verifies that your account is valid and you have the funds to cover your payment, they will inform us that your payment has cleared.
However, there are a few reasons why your bank may decline your payment request. This may be because
- the bank cannot find an account based on the information you provided at the time of payment,
- the funds are not available in your account, or
- your account is closed, frozen, or restricted from accepting automatic clearing house (ACH) withdrawals.
If that is the case, your bank will inform RentPayment and your payment will be reversed. At that time, you will receive a notification email regarding an eCheck reversal, which means the payment has not been processed. You will need to resubmit a new payment. Please note: your eCheck payment will not be automatically reprocessed for you.