How do I stop my homeowner or renter from receiving email reminders?

If a tenant wants to unsubscribe from the ClickPay emails, instruct them to click the Unsubscribe link from the bottom of the ClickPay email body.

If a resident has moved or is no longer using our service, you will need to deactivate the homeowner's / resident's account.

In order to do this, you'll have to follow these steps:

1) Log in to your account with your property manager credentials.

2) Search for the specific tenant's name under the “People” tab. Once the correct profile appears, click "Inactivate."

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