Can I restrict payment methods on a resident?

Yes you can! There are many different reasons why you may want to restrict payment methods, such as history of NSF payments or legal actions.

To block or allow a certain payment method, locate the available payment channels next to Permissions on the resident's profile. Green options (shown as "Accepting") indicate that those payment methods are available to the resident. A red link (marked as "Blocked") indicates those payment methods are disabled. Click the link to the right of any permission to block or enable it.

Note: To block a specific bank account or credit card from being used, please contact our Customer Support department by phone at (866) 289-5977 or by email at

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