How do I blacklist a resident?

RentPayment has recently implemented a new feature that will allow property managers to self-manage their resident blacklisting needs.

1) What is Blacklisting?
Blacklisting is blocking a resident by name to prevent them from creating new profiles in RentPayment. This is particularly necessary for any residents in Do Not Accept payments or legal status.

Previously, Property Managers had to call or email the request to Blacklist their residents, an urgent request which can be time consuming, especially during the first of the month!

2) How do I Blacklist a resident?
Login to your account with your property manager login. From the Main Menu, you will now have a new link called “Blacklisted Names”. You can add to the Blacklist by selecting first and last name, and property name in the box titled “Add a Name”.

3) How do I remove a resident from the Blacklist?
Similar to the addition process, you will navigate to “Search for a Blacklisted Name”, search by first and last name, and property name, and you will have the option to remove that resident from the blacklist when they are in good standing again.

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