AutoPay FAQ

Q: Why did my AutoPay not process?

A: Whenever an AutoPay processes, you should receive a system-generated receipt. If the AutoPay is not successful, you should receive a system-generated email with the reason the AutoPay did not process. Some common reasons are

  • Balance is outside of the range of the AutoPay, or is $0

If you have a ‘Full Balance’ AutoPay, your property must update a balance to RentPayment for your AutoPay to process successfully. If the balance is outside the minimum and maximum amount you established for the AutoPay, it will fail.

  • AutoPay is scheduled for the 1st, and the 1st falls on a weekend

If this occurs, the AutoPay will process the following Tuesday. The autopay reminder email you receive will let you know the payment will be processed on the following Tuesday.

  • Payment method is declined

This could occur for many reasons. If the payment account is declined, please contact your financial institution for further details.

Q: If my AutoPay fails, will it automatically try to process again?

A: No. An AutoPay will only attempt to process once per month. If your AutoPay fails, you will need to go to RentPayment, sign in as a returning user, and make a one-time payment for the month.

Q: How soon can an AutoPay process after I create or update it?

A: Any AutoPay must be set up or edited at least 24-48 hours before the date it is scheduled.

Q: Can I have more than one AutoPay set up?

A: Yes. Up to three AutoPays can be set up at the same time.

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